Refund policy

This policy explains when we refund and how to ask for one.

The trial comes first

Every account starts with seven days free, capped at 50 applied exclusions. The trial exists so you can judge the service before paying. Nothing is charged during those seven days, and we email you two days before the first charge.

Monthly plans

If you cancel, the service runs until the end of the month you have paid for and no further charge is made. We do not prorate a partial month.

If you were charged by mistake — a duplicate charge, a charge after a cancellation, or a charge on a plan you never used — write to us and we refund in full.

Yearly plans

Within 14 days of the first yearly charge, you may ask for a full refund, no questions asked. After 14 days, we refund the unused whole months if you cancel, minus the months already consumed at the monthly rate.

When the service did not work

If PPCleaner failed to run on your account for a continuous period longer than seven days for reasons on our side, tell us and we credit or refund that period.

How to ask

Write to support@ppcleaner.com from the address on the account, with the invoice number. We answer within five working days and refunds reach the original payment method within ten working days.

Refunds are issued by Dodo Payments, our authorised reseller and merchant of record, to the card that was charged. You may write to either of us — whichever you contact first passes it on. The credit appears under the name of Dodo Payments, as the original charge did.

Right of withdrawal

PPCleaner is sold to businesses acting within their professional activity, and a right of withdrawal does not normally apply. It does apply in two cases under French law, and we honour it in both:

• you are a consumer;
• you are a business with five employees or fewer and PPCleaner falls outside your main field of activity — article L221-3 of the French Consumer Code.

In those cases you have 14 days from the day the contract is concluded to withdraw, without giving a reason. Write to support@ppcleaner.com or use the form below. Because the service starts immediately at your request, we may keep an amount in proportion to what you used before withdrawing; during the free trial that amount is nothing, because nothing has been charged.

This right stands alongside the refund rules above. Where the two differ, whichever is more favourable to you applies.

Withdrawal form

Copy this into an email to support@ppcleaner.com. You do not have to use it — any clear statement of your decision is enough.

To ECOMSKY, 229 rue Saint Honoré, 75001 Paris, France — support@ppcleaner.com

I hereby give notice that I withdraw from my contract for the supply of the PPCleaner service.

Ordered on:  
Name:  
Address:  
Email on the account:  
Date: