Refund policy

This policy explains when we refund and how to ask for one.

The trial comes first

Every account starts with seven days free, capped at 50 applied exclusions. The trial exists so you can judge the service before paying. Nothing is charged during those seven days, and we email you two days before the first charge.

Monthly plans

If you cancel, the service runs until the end of the month you have paid for and no further charge is made. We do not prorate a partial month.

If you were charged by mistake — a duplicate charge, a charge after a cancellation, or a charge on a plan you never used — write to us and we refund in full.

Yearly plans

Within 14 days of the first yearly charge, you may ask for a full refund, no questions asked. After 14 days, we refund the unused whole months if you cancel, minus the months already consumed at the monthly rate.

When the service did not work

If PPCleaner failed to run on your account for a continuous period longer than seven days for reasons on our side, tell us and we credit or refund that period.

How to ask

Write to support@ppcleaner.com from the address on the account, with the invoice number. We answer within five working days and refunds reach the original payment method within ten working days.

Consumer withdrawal

PPCleaner is sold to businesses. Where a consumer right of withdrawal applies under French law, it does not remove the rights described above, which are more favourable.